Farasa.AI builds “AI employees” for businesses. This policy explains what data we handle when you use our website and services, how we isolate and protect it, who processes it on our behalf, and the choices and rights you have.

Note: an Arabic version of this policy is available on request. We align our practices with Egypt’s Personal Data Protection Law (Law No. 151 of 2020). This document is a general statement of our practices and not legal advice.

1.Who we are

Farasa.AI (“Farasa”, “we”, “us”) provides AI employees and custom AI solutions to businesses, primarily in Egypt. For any privacy question, contact us at hello@farasa.ai.

2.Data we handle

• Account & contact details — name, business name, email, phone/WhatsApp, and billing information you provide when you sign up or contact us.
• Business data you connect — the accounts and tools you link (e.g. calendar, inbox, POS, payments, messaging) so your employee can do its job.
• Conversations & memory — messages exchanged with your AI employee and facts it saves to serve you better.
• Website & usage data — basic technical logs and analytics needed to run and secure the service.

3.How we use it

We use your data only to provide and operate the service: to set up and run your AI employee, connect the tools you authorise, respond to and act on your behalf, provide support, process payments, and keep the service secure and reliable. We do not sell your data.

4.Isolation & security

• Per-customer isolation. Each customer’s data is stored in its own separate space with its own employee runtime — one customer’s data is never mixed with another’s.
• Encryption. The credentials and connected-account secrets you provide are encrypted at rest; traffic to and from the service is protected with TLS.
• Least privilege. Access to customer data is restricted to what is needed to operate and support the service.
• Private / self-hosted option. For sensitive or corporate workloads, we can deploy on infrastructure you control.

5.AI processing & sub-processors

To understand messages and generate replies, relevant content is processed by an AI language model for inference. We do not use your business’s conversations to train public/foundation models. We rely on a small set of trusted providers to run the service:

• AI model inference — to power the employee’s understanding and replies.
• Hosting & database — to run the website and store your isolated data.
• Payments — Paymob, to process your subscription securely (we do not store full card numbers).
• Messaging channels — WhatsApp (Meta) and Telegram, where your employee talks with you and your customers, subject to their own terms.

Each provider only receives the data needed for its function. A current list of sub-processors is available on request.

6.Sharing

We do not sell or rent your data. We share it only with the sub-processors above to run the service, or where required by law. We never share your data with other customers.

7.Retention, export & deletion

We keep your data for as long as your account is active and as needed to provide the service. You own your data: you can request an export, or ask us to delete it, by emailing hello@farasa.ai. We will action deletion requests within a reasonable period, subject to legal retention obligations.

8.Your rights

In line with Egypt’s Personal Data Protection Law (Law No. 151 of 2020), you have the right to access, correct, and delete your personal data, to withdraw consent, and to object to certain processing. To exercise any of these, contact hello@farasa.ai.

9.Data location

Some of our providers may process data outside Egypt. Where that happens, we take steps to ensure your data remains protected. Customers with data-residency requirements can discuss the private/self-hosted option with us.

10.Changes to this policy

We may update this policy as the service evolves. We will revise the “last updated” date above and, for material changes, notify customers.

11.Contact

Questions, requests, or a Data Processing Agreement (DPA)? Email hello@farasa.ai and we’ll help.